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What You Agree to When You Use krx8

These terms cover how your account works, what we expect from you, and what you can expect from us — from your first bKash deposit to every session in the lobby.

Account Holder ResponsibilityWallet & Payment RulesEligible Regions OnlyOne Account Per Person
krx8 What You Agree to When You Use krx8
HOW WE OPERATE

How krx8 Handles Your Account and Data

We keep your account data only as long as it is needed for the purpose it was collected — transaction records, identity verification, and support history. You can request a summary of the data we hold on your account by contacting support from your registered email. We use SSL encryption across the platform, and your bKash, Nagad, or Rocket wallet details are never stored on our servers after a transaction clears. If you believe your account has been accessed without your permission, contact us immediately so we can place a hold and investigate.

Data Retention

We hold your account and transaction data for the period required by applicable rules, then delete or anonymise it. You can ask what we hold at any time.

Payment Security

Wallet details entered during a bKash, Nagad, or Rocket transaction are processed in real time and not retained on our platform after the transfer completes.

Account Access

Login is protected by OTP verification sent to your registered mobile number. If you lose access, identity confirmation is required before we restore it.

Dispute Process

Raise a dispute through live chat or email with your account reference and the relevant transaction date. We review and respond within our standard handling window.

TERMS CONTACT

Reach Us About Your Terms Questions

If any part of these terms is unclear or you need to raise a concern about your account, our support team handles queries directly. You can reach us through the channels below — we aim to respond to account and terms queries as quickly as we can.

Live Chat Open the chat window from any page in the lobby. This is the quickest path for account and terms questions during active support hours.
Email Support Send your query to our support address from your registered email. Include your account reference so we can locate your record without delay.
Help Centre Our help section covers common terms questions — account rules, wallet verification steps, and what happens when a dispute is raised.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice.

No. Each person may hold one account only. If we detect duplicate accounts linked to the same identity or wallet, both accounts will be reviewed and may be closed.

Your wallet details are used only to process the transaction in real time. We do not store your bKash or Nagad credentials on our servers after the deposit clears.

Email our support team from your registered address and include your account reference. We will confirm what data we hold and provide it within a reasonable timeframe.

These terms are subject to applicable law in the jurisdiction where the service is accessed. Eligibility and availability depend on your local law and the regions we support.

We notify you through your registered account before any material change takes effect. Continuing to use the platform after that date means you accept the updated terms.

Contact us immediately via live chat or email. We can place a hold on your account while we investigate, and we will require identity verification before restoring access.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.